Refund & Exchange Policy

Effective date: 1 June 2026 · Armor Sole (Pvt) Ltd, Harare, Zimbabwe

What "Unworn" Means

Exchanges and replacements are accepted on unworn footwear only. "Unworn" means tried on indoors on a clean surface — not worn outside, on site, or in any working environment. Shoes returned with signs of outdoor use, dirt, scuffs, or wear will not be accepted and will be returned to the customer at their cost.

Size Exchanges

If the size you ordered does not fit, we will exchange it subject to the following:

• The shoes must be unworn (as defined above).
• You must contact us via WhatsApp before returning the shoes.
• If your ideal size is available, we will exchange at no additional cost.
• If your ideal size is unavailable, we will offer the nearest available size or an alternative model of equal or greater value. If the alternative is of greater value, the customer pays the difference; if the alternative is of lower value, we reimburse the difference.
• If no suitable alternative exists, a store credit will be issued. Cash refunds are not available.

Factory Defects

If your shoes have a manufacturing defect (not caused by use, misuse, or normal wear), we will replace them subject to the following:

• The defect must be reported to us via WhatsApp within 14 days of receipt.
• Photos of the defect must be sent via WhatsApp for assessment.
• The shoes must be returned unworn or with minimal indoor trial use only.
• If the exact model and size is available, we will replace it.
• If the exact model or size is unavailable, we will offer a suitable alternative or issue a store credit.

What We Do Not Accept

• Shoes that have been worn outdoors or on site.
• Shoes with dirt, scuffs, or signs of use.
• Defect claims made more than 14 days after receipt.
• Returns without prior WhatsApp communication.
• Returns based on change of mind.

Payment

Payment is accepted via Cash, EcoCash, bank transfer, or any WhatsApp-confirmed arrangement. Orders are confirmed only after payment has been received and verified. We do not hold stock without payment.

Delivery

We deliver countrywide across Zimbabwe. Delivery timelines are estimates only — Armor Sole is not liable for delays caused by couriers, road conditions, weather, or circumstances beyond our control.

No Cash Refunds

Armor Sole does not offer cash or card refunds under any circumstances. Resolutions are offered as size exchanges, model alternatives, or store credit only.

How to Initiate an Exchange

1. WhatsApp us at +263 784 758 822 before returning anything.
2. State your order details, the issue, and your preferred resolution.
3. Send photos if claiming a defect.
4. Wait for our written confirmation before sending shoes back.
5. Return shoes in original packaging where possible.

Return delivery costs are the customer's responsibility unless the exchange is due to a confirmed factory defect.